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FAQ
  • Are your products made by hand?
    Yes, all our products presented here are handmade in my workshop in Normandy.
  • Who makes all the products?
    All products are handcrafted by myself (Jacklin, founder of Extrait Naturel) in my workshop in Normandy.
  • Do you accept pre-orders?
    I make more items in advance, which means the items uploaded are already available. For customizable items, a delay of 1 to 2 working days is necessary. I accept orders on request, personalized according to your requirements. Depending on the availability of my materials, I advise you to make your request 2 to 3 weeks in advance.
  • Are the candles natural?
    Our candles are 100% natural, made from soy or rapeseed wax. They are scented with Grasse fragrance without CMR and without phthalates. They are made in our workshop in Normandy.
  • What means of payment do you accept?
    At Extrait Naturel, we accept major credit cards such as Visa, Mastercard and American Express. We use Paypal to process your payments, but you do not need to have a Paypal account to make your payments.
  • What are your exchange and return policies?
    Please review our exchange and return policies.
  • What are your delivery rates?
    Please see our delivery rate policy.
  • What is an FAQ section? (Demo)
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
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